Useful Links

Victorian complaint and dispute resolution bodies

Accident Compensation Conciliation Service

Provides an independent service to resolve workers compensation disputes in Victoria.

Consumer Affairs Victoria

Promotes consumer protection and ethical trading and ensures that consumer protection laws are properly enforced.

Dispute Settlement Centre - Victorian Department of Justice

Provides an informal, impartial, accessible, low cost dispute resolution service to the Victorian community.

Energy and Water Ombudsman

Investigates and resolves disputes between Victorian electricity, gas and water customers and their providers.

Health Practitioner Regulation Agency

Statutory authority established to protect the community and guide the medical profession. The board registers doctors and investigates complaints about doctors.

Health Services Commissioner

Deals with problems with a health service or concerns about health privacy.

Legal Services Commissioner

Responsible for receiving and investigating complaints about laywers

Office of Police Integrity (OPI)

The Office of Police Integrity (OPI) ensures the highest ethical and professional standards are maintained in the Victoria Police Force and to ensure that police corruption and serious misconduct is detected, investigated and prevented.

The office deals with complaints against police as well as conducting investigations into a range of systemic issues and police corruption.

Office of the Public Advocate

Represents the interests of Victorian people with disabilities.

Privacy Victoria 

The key body regulating the way Victorian government agencies and local councils collect and handle personal information.

Public Transport Ombudsman

The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.

Tolling Customer Ombudsman (TCO) 

Provides a free and independent alternative dispute resolution process for customers of Breeze, CityLink, EastLink, Hills M2, Road and Roam Express tolling businesses.

Victorian Equal Opportunity and Human Rights Commission

Responsible for eliminating discrimination in Victoria. Offers information, education and consultancy services, conducts research and provides legal and policy advice.

Worksafe Victoria

Responds to complaints/disputes escalated from the WorkCover Agents and the self-insured employers.

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